East Coast Harley Davidson is Horrible
by Chris Adams
If you take your Harley to the service department at East Coast Harley Davidson in Dumfries VA, YOU ARE AN IDIOT. DO NOT be like me.
Sadly, I like the new GM, Tom Zepka. I like the sales people, particularly Tommy Hamilton...and I know this may have an impact on sales...but I'm not staying quiet anymore.
I have been lied to...three times.
The end result...I took my bike in for an oil leak...they took the bike apart, it's in pieces, and because I've complained about the service department customer services, they've informed me they no longer want my business and to come get my bike back, take it elsewhere...IN PIECES. I took a functioning bike in for service and I'm getting a bike back in pieces.
My Ultra Classic has been in the service bay for two weeks...and I found out today from the Extended Service Plan personnel that they haven't been contacted since August 5th!! That means there's been no diagnosis on what's wrong with my bike...is it because they don't care about me as a customer...or is it incompetence...or is it laziness...I don't know. At this point, there's a good chance I won't have my bike for another three-four WEEKS.
Thank you East Coast Harley Davidson for ruining my entire 2013 riding season. My Extended Service Plan allows me a rental for ten days at $75 a day. What would be great is the ability to rent a motorcycle from the dealership so I could ride on the weekends at least...but no, they don't care about their customers enough to have a program like that. I guess I'll have to look into a BMW, Goldwing or one of those new Indians that seem to really want to make Harley Davidson look stupid.
In April, it took over a month for them to do a five-day job. And the front man for the service department, John, lied to me for three months on the status of my receipts claim. ESP never received them because JOHN lost them through incompetence. And then lied about it. I had to go back and spend my time to get new receipts...so, I've invoiced them for $137 for my time...maybe the owner will care enough to actually call me and discuss it. But I doubt it.
This dealership has the worst reputation, starting with the owners, Kurt and Elizabeth. I'm a fool for trusting them to take care of me. This is the second time I've been burned...it won't happen again.
Facebook...Twitter...welcome to the social media bashing East Coast, everyone I can reach will know that this dealership should never get service work.